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Purchasing Information
 Twin Rivers Council for the Arts
Emy Frentz Arts Guild, 523 South Second Street, P.O. Box 293,
Mankato, MN 56002
Box Office Phone: 507-387-1008
ON-LINE TICKET SALES: Ticket sales close Friday at
noon prior to weekends’ events.
TRCA BOX OFFICE HOURS: M, Tu, W, F, Noon-4pm & Th 4pm-8pm. Closed on
weekends.
DAY OF TICKET SALES: Tickets are available at the door one hour
before the performance start.
FOR PERFORMANCE CANCELLATIONS please visit: www.katoinfo.com,
www.ktoe.com,
www.keyc.tv, the Merely Players voice messaging
system, and the Merely Players website for announcements.
Cancellations will not be posted on the TRCA website or announced on
the TRCA Box Office Voice messaging system.
Terms of Use
1.
All sales are final. No request for cancellations, changes or
refunds is accepted.
2.
If your tickets are to be mailed, you should receive them within a
reasonable amount of time, generally 7 to 10 days. If you do not,
please contact Twin Rivers Council for the Arts - no later than by
2pm on the day of a weekday performance or 2pm Friday for a Saturday
or Sunday performance to insure proper Twin Rivers Council for the
Arts attention.
3.
If your tickets are to be "held at will call", they will be at the
venue box office at the time of performance. The box office is
usually open no later than 60 minutes before curtain time. It would
be helpful if you can arrive early to allow for parking and to avoid
the last minute rush. Tickets may be picked
up at Will Call 1 hour before performance. Not Returnable or
Refundable
4.
You must have the credit card you used for the purchase with you for
identification. If someone else is picking up the tickets, either
that same credit card or a photocopy of it with an authorization
note from you must be presented. It would also be helpful to have
with you a copy of your order confirmation and the confirmation
number.
5.
In the event that a performance is either cancelled or postponed,
Twin Rivers Council for the Arts will make every effort to contact
every patron via e-mail, time permitting.
6.
While Twin Rivers Center for the Arts regrets the inconvenience
caused by these circumstances, Twin Rivers Council for the Arts
cannot be held responsible for any cost or damage such postponement
or cancellation may incur. Similarly, the conduct of events and
performances for tickets purchased is the sole responsibility of the
events' organizers and venue operators, Twin Rivers Council for the
Arts cannot be held responsible or liable for injuries, loss or
damages incurred by patrons while attending these events.
7.
All patrons purchasing from Twin Rivers Council for the Arts must do
so in the light of the above limitations.
8.
Refunds on tickets purchased are made for a cancelled or postponed
event only. In all instances when a ticket is refunded, only the
cost of the ticket is refunded.
9.
If a Merely Players production is cancelled due to weather related
issues, and the production is not offered for an alternate date, the
patron’s ticket is refunded (only the cost of the ticket). If Merely
Players offers an alternate performance for the one cancelled, the
patrons ticket will not be refunded or exchanged.
All orders include a $1.00 per ticket
TRCA handling fee.
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